Booking, Cancellation, Rescheduling & Refund Policy

A 30% booking deposit is required to secure your booking date. The remaining balance is due on the day of the booked session or event unless another arrangement is confirmed in writing.

A client may request one complimentary reschedule by giving Kadda Photography at least 24 hours' notice before the scheduled start time. The replacement date is subject to availability.

A second or later rescheduling request, or a request made with less than 24 hours' notice, may be treated as a cancellation or may attract a reasonable rescheduling charge where permitted by law and communicated before the change is accepted.

If the client needs to cancel, they should contact Kadda Photography as soon as possible. Where no payment has been made, no refund is necessary. Where an amount has already been paid, any refund will depend on the circumstances, work already performed, non-recoverable costs and the client's rights under applicable law.

If a client does not attend and does not provide notice, Kadda Photography may decline to provide a complimentary replacement booking and may require payment or a new booking arrangement to the extent permitted by law.

If Kadda Photography must cancel and cannot provide a suitable rescheduled service, any amount paid for services not supplied will be refunded, subject to the client's rights under Australian Consumer Law.

Kadda Photography is not required to provide a refund solely because a client changes their mind where the service has been properly supplied and no statutory right to a remedy applies. This does not affect any rights under Australian Consumer Law.

If photography services fail to meet a consumer guarantee under Australian Consumer Law, the client may be entitled to a remedy depending on whether the failure is major or can be remedied. Nothing in this policy limits those rights.