Complaints & Dispute Resolution Policy

Important Information: These policies are tailored to the operating details supplied for Kadda Photography and are intended for publication on its Australian website. Nothing in these policies is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

9.1

Contact us first

Clients who have a concern should contact Kadda Photography at nim@kaddaphotography.au or 0433 526 465 and provide their name, booking details and a clear description of the issue.

9.2

Review

Kadda Photography will review complaints in good faith and may request reasonable information needed to understand the concern. The aim is to provide a practical response within a reasonable period.

9.3

Proposed resolution

Depending on the circumstances, a resolution may include explanation, correction, re-delivery, re-editing where appropriate, rescheduling, a reshoot, partial refund, full refund or another remedy required or appropriate under law.

9.4

Australian Consumer Law

Nothing in this complaints process limits a client's rights or remedies under Australian Consumer Law or other applicable law.

9.5

External options

If a dispute cannot be resolved directly, either party may seek independent advice or use an appropriate external dispute-resolution, consumer-affairs or court process available in Queensland or under applicable Australian law.

Need clarification on any policy?

Email: nim@kaddaphotography.au • Phone: 0433 526 465